FAQ

Your order is discreetly shipped in a bubble-wrap envelope or box via a courier company in South Africa. A tracking number is provided when your order ships, for easy traceability. Weight-loss pens are shipped with a gel pack to keep them cool in transit.

If your item is ordered and paid for before 12h00 and funds have cleared, your order is usually shipped the same day. Please allow 2–3 working days for the courier to reach you, often next-day in major metro areas, and 2–5 working days for outlying areas. If you haven't received your package within 5 working days, email [email protected] with your order number in the subject line and we'll provide an update within 24 hours.

We're based in a major metro area in South Africa, which helps your package reach you faster.

We ship within South Africa only. If you're in a neighbouring country such as Mozambique, Zimbabwe, Lesotho or Namibia, email [email protected], we have a few options to get your goods to you.

You'll receive an email with a tracking number confirming that your order has shipped.

Email [email protected] with your order number as the subject. Describe which item(s) are damaged and include photos if you can, and we'll come back to you with options.

We accept two payment methods: card (debit or credit) and EFT (bank transfer). Card is the quickest, you're taken to our secure payment page and brought straight back to complete your order. For EFT, our banking details are shared once EFT is selected and your order is placed, they're also emailed to you with your order summary; use your order number as the reference.

You stay anonymous. Our Bitcoin payment gateway requires no KYC or FICA, so your payment isn't tied to what or where you purchase. Bitcoin also clears faster, your order is confirmed as paid the moment the transaction is received, so it's fast-tracked for shipment without waiting on bank clearance. It's decentralised and available 24/7/365: even at 3 a.m. on a Sunday or a public holiday, your payment reflects almost immediately.

Popular South African exchanges include Luno (luno.com), VALR (valr.com) and Binance (binance.com). If you'd prefer your own private wallet, you can buy BTC peer-to-peer. If you're new to crypto, ask someone you trust who's familiar with it to help you make and send the payment.

For Bitcoin payments your order status updates automatically once the transaction is detected on the blockchain, if there's any delay or issue, email [email protected] with your order number as the subject. For EFT payments made after hours, over a weekend or on public holidays, funds can take time to clear; we recommend your bank's instant-EFT (pay-and-clear-now) facility to avoid delays outside your or our control.

We fully stand behind the products listed on our store and are confident in our shipping methods. If you're not satisfied we will exchange or refund your product and handle the matter with the supplier directly. See our Refund & Returns Policy for the specifics.

All items listed on the store are physically in stock and ready to ship, if you can add an item to your cart, it's ready to go. We buy in bulk from select brands and hold our own stock in our own warehouse, so orders ship quickly rather than waiting on a supplier.

We currently offer an imported lab (Body Pharm) and a well-known local brand (HD Labs). We'll consider adding more brands where they're reputable and have a proven track record, we only work with trusted sources who provide quality product at pricing we can pass on to you.

Please see the product description, we provide details on each product directly from the brand. If you're still uncertain, contact us and a representative can help guide you with your purchase.

Keep unopened injectable pens refrigerated at 2–8°C. Once a pen is in use it can be kept below 30°C and used within about 28 days. Lyophilised (freeze-dried) vials should be stored refrigerated, reconstituted with bacteriostatic water, and the reconstituted vial kept at 2–8°C and used within roughly 28 days. Keep everything out of direct sunlight and away from children.

They differ by how many gut-hormone receptors they target. Semaglutide is a single GLP-1 receptor agonist. Tirzepatide is a dual agonist (GIP and GLP-1). Retatrutide is a triple agonist (GIP, GLP-1 and glucagon). In clinical studies the dual and triple agonists have generally produced greater average weight reduction than GLP-1 alone, though individual response varies. This is general information, not medical advice, speak to a healthcare professional about what's right for you.

Semaglutide and similar GLP-1 medicines are prescription medicines in South Africa (registered as Ozempic and Wegovy). The products on BeSkinny are supplied for research purposes. By ordering you confirm you are 18 or older and accept our terms, and we recommend you consult a healthcare professional before use. See SAHPRA (sahpra.org.za) for the current regulatory position.

Yes. Our products are third-party assayed for purity and identity, and a certificate of analysis (COA) is available on the relevant product pages or on request.