Refunds & returns

Last updated: 4 June 2026. Our refund and returns policy lasts for 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

Returns & refunds

Due to the nature of these products, returns are not allowed. However, we do offer refunds or product replacements where there are notable issues. We strive to make your shopping experience as smooth as possible by providing only the best products — if you are unhappy with your purchase or encounter an issue, please get in touch so we can resolve it.

Email [email protected] with your order number quoted in the subject line. Provide as many details as possible, including pictures of the problem if applicable. We will respond to your query within 24 hours (Monday–Friday).

Process to follow

• Once your email query has been addressed and you’ve accepted an offer from our sales team, your store credit, Bitcoin refund or direct bank refund will be issued.
• If you’ve accepted a replacement, it will be dispatched the next business day (stock permitting), and the tracking number will be updated on your order.

Late or missing refunds & replacements

If, after 48 hours of accepting the resolution offered, you have not received your refund or details about your replacement, please reply to your existing email chain with [email protected] to prompt an update.

In some cases your bank may need additional time to process a refund. We can provide proof of the refund, but patience may be required until it reflects in your account.

• Bitcoin refunds are typically processed the same day.
• Store credit refunds are usually processed the same day.
• EFT refunds are processed on the same day but may take up to 48 hours to reflect, depending on your bank.
• Replacement products are dispatched the next business day, and tracking details are provided after authorisation.

Sale items

Only regularly priced items may be refunded at full value. Sale items cannot be refunded at their regular price; a refund at the lower sale value will be applied.

Cancellation of order

We reserve the right to cancel any order at our discretion. Refunds will only be issued via the same payment method used for the purchase.

Shipping returns

Due to the nature of the products sold, we cannot offer a returns service at this time.

Need help?

Contact us at [email protected] for any questions related to refunds, returns, or any other enquiries. See our contact page for more ways to reach us.